Resume

Objective

Results-oriented Product Manager with 6 years of experience in the Mobile App & Notifications space for the Airline industry. Proven track record of successfully leading cross-functional teams, driving product development from ideation to launch, and delivering exceptional results. Skilled in stakeholder management, strategic planning, and fostering collaborative relationships. Committed to delivering high-quality products that meet customer needs while maximizing business value.

Skills

Product Management

  • Strategic planning & decision making
  • Cross-functional collaboration
  • Product development lifecycle
  • Market research & analysis
  • Agile methodologies
  • Communication & presentations
  • Problem-solving & critical thinking
  • Stakeholder management

Software & platforms

  • Adobe creative cloud suite
  • Jira & Confluence
  • User Testing
  • FullStory
  • Airside
  • Airship
  • mParticle
  • Apptentive

Experience

JetBlue Airways
New York, NY

Product Manager | Jun 2022 – Current

Associate Product Manager | Oct 2020 – Jun 2022

  • Led a team of 12 product specialists, engineers, and designers in the product lifecycle of the JetBlue mobile app and notifications platform.
  • Developed a long-term product roadmap that balanced customer needs, business objectives, and technical capabilities.
  • Collaborated with stakeholders to gather requirements, prioritize features and ensure successful product delivery.
  • Conducted user research, competitive analysis, and customer interviews to identify opportunities to make data-driven product decisions. 
  • Implemented agile methodologies, including scrum and sprint planning, to streamline product development processes and improve team efficiency.
  • Created product demos and presentations to showcase product features to stakeholders.

JetBlue Airways | New York, NY
Analyst Product Support | Apr 2018 – Oct 2020
Product Management Intern | Jun 2017 – Apr 2018

  • Supported the Product Manager in conducting market research, competitor analysis, and customer needs assessment to inform product strategy and roadmap.
  • Collaborated with cross-functional teams, including engineering, design, and marketing, to define product requirements and ensure smooth product development.
  • Conducted user acceptance testing (UAT) and gathered feedback to drive product enhancements and improvements.
  • Product Owner for app micro-services team working in Google Cloud Platform and Azure services.
  • Monitored product performance metrics to detect trends and optimize the user experience.
  • Created dashboards and reports to track product performance and provide insights to stakeholders.

Webby People’s Voice honoree for Apps and Software
Travel 2018

Cabana Home | Santa Barbara, CA
Web Developer & Social Media Coordinator | Apr 2011 – Aug 2015

  • Built a responsive e-commerce website to scale with business needs, product offerings, and locations.
  • Developed and executed a short-term and long-term vision for the company’s online presence.
  • Optimized search engine optimization (SEO) and advertising strategy to drive foot traffic and online sales.

Education

Pace University, Seidenberg School of Computer Science
Bachelor of Arts, Computer Science
Minor, Digital Design
Honors: Dean’s List